Hi Scott,Yes that appears to be the issue. I just got off the phone with AVID customer support and they confirmed that the scheduled maintenence is still ongoing, and suggested that I use AVID in free trial mode until it's done. It looks like it's taking somewhat longer than planned.
Nima Khazaei:Hi Scott, Yes that appears to be the issue. I just got off the phone with AVID customer support and they confirmed that the scheduled maintenence is still ongoing, and suggested that I use AVID in free trial mode until it's done. It looks like it's taking somewhat longer than planned.
Licensebin Free Sibelius 7
Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Greg - 11 Jun 08:22PM Hide picture Hello,Major problems activation my copy of Sibelius 7.5.1.Old computer died without me being able to unregister/deactivate Sibelius on it (although I still think I had the spare/grace license slot spare.)New computer - succesful install - however upon activation it tells me the servers cannot be reached.I tried the offline approach and downloaded the bin file - fail.I also tried the Activate On Another Machine approach, which failed and invited me to download the AvidApplicationManager, which once installed and signed in told me that none of my products could be activated with this software.I have serial, system ID, activation ID etc.Why does the system seem to want me to not be able to activate my legally bought (since v3!) software?Really annoyed now and any help would be appreciated.Thank you. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Robin Walker - 11 Jun 08:38PM Hide picture > I tried the offline approach and downloaded the bin file - fail.Please provide more detail over what is meant by "fail". What happens when you try? Please provide precise wording of any error messages, or screen-shots.> invited me to download the AvidApplicationManager, which once installed and signed in> told me that none of my products could be activated with this software.Avid Application Manager is not relevant to Sibelius 7.x. Licensing for Sibelius 7.x is managed by the application "Avid License Control".-- Sibelius 2019.5/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2018.7, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Greg - 11 Jun 08:48PM Hide picture Ok:After faling to activate using 'This computer's internet conection' - saying the servers cannot be reached...I click 'I want to activate my product using another computer'Enter system ID and activation ID...It asks me to write down the following infomation - I copy to clipboard and save as textI confirm I have completed the instructions and click NextI manually locate the downloaded .bin file and it says:"Failed to process your request. Please contact an Avid Customer Representative." Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Robin Walker - 11 Jun 08:56PM Hide picture > "Please contact an Avid Customer Representative."Do that by opening a case at Avid Registration Support: Take the "Audio" route through the product selection menus.This is free of charge.-- Sibelius 2019.5/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2018.7, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Greg - 11 Jun 09:10PM Hide picture Thanks Robin,I did this, but nothing yet...I can't think why it wouldn't be "free of charge" - I bought the software through the site. Seems like I'm not the only one with this issue... Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Robin Walker - 11 Jun 09:33PM Hide picture > I can't think why it wouldn't be "free of charge"Because your product is obsolete and years out of free support. Any support from Avid would therefore only be available at a charge. The single exception they make is for activation problems, which remain free of charge.-- Sibelius 2019.5/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2018.7, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Greg - 11 Jun 09:41PM Hide picture That's what I mean Robin; I'm not asking for any support other than activation so I can actually use the software. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Greg - 11 Jun 10:10PM Hide picture Thanks for the quick reply anyway, Robin. Nice to know there's still someone reading. I use this software every day for work and despite it's minor quirks, it does everything I need. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Ingrid - 12 Jun 03:03PM Hide picture > Thanks for the quick reply anyway, Robin. Nice to know there's still someone reading. I use this software every day for work and despite it's minor quirks, it does everything I need.Hi Greg, Please send me your system ID so that I can refresh your license from my end. Thanks. -- Ingrid Avid Customer Support ingrid.guce@avid.com Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Alain Rieder - 21 Jun 03:32PM Hide picture Hello,I have the same problem, trying to activate my Sibelius 7.xx on a second computer.Can I send you my details, Ingrid?-- Alain Rieder - drummer & authorwww.alainrieder.comSibelius 7.1.3MacOSX 10.8 - 3.06 GHz Intel Core i3 - 4 Go Ram Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Ingrid - 24 Jun 03:51PM Hide picture > Hello,> > I have the same problem, trying to activate my Sibelius 7.xx on a second computer.> Can I send you my details, Ingrid?> > -- > Alain Rieder - drummer & author> www.alainrieder.com> > Sibelius 7.1.3> MacOSX 10.8 - 3.06 GHz Intel Core i3 - 4 Go RamHi Alan, Yes, please. Thanks.-- Ingrid Avid Customer Support ingrid.guce@avid.com Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by John C. W. Joy - 23 Jul 02:54PM Hide picture Hi Ingrid,I too have the same issue. Can I email you all the relevant information?Many thanksJohn Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Ingrid - 23 Jul 06:15PM Hide picture > Hi Ingrid,> > I too have the same issue. Can I email you all the relevant information?> > Many thanks> JohnHi John,Sure thing! Just email me your System ID. Thanks!-- Ingrid Avid Customer Support ingrid.guce@avid.com Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Vickie.W - 13 Sep 04:43AM Hide picture Hi Ingrid,I to am furiously trying re-activate my Sibelius 7.5.1 as I have moved laptops, I have tried downloading and uninstalling various bits of software, I deactivated Sib from my previous laptop and cannot get it to work on the new laptop with similar issues to the ones above with just slight variation. Mainly the License Control software and the Application Manager just not working. Can I also send you my details?Kind regards,Vickie Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Robin Walker - 13 Sep 09:25AM Hide picture > cannot get it to work on the new laptop with similar issues to the ones above with just slight variation.It is no longer possible to activate Sibelius 7.x online. You should choose the alternate activation option "Another computer's Internet connection" and activate via a web browser (which can be one the same computer, not necessarily another one).-- Sibelius 2020.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by RobC - 15 Sep 02:29PM Hide picture Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by RobC - 15 Sep 02:31PM Hide picture Hello,Im trying to activate Sibelius on a PC but it says licenses exceeded. I've only just installed 7.1 on this PC its only used by one person in our school too. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Robin Walker - 15 Sep 02:44PM Hide picture > Im trying to activate Sibelius on a PC but it says licenses exceeded.The question is: have you exceeded the number of seats allowed on this licence? In all the years that this licence has existed, on how many computers has Sibelius been activated using the credentials of this licence?-- Sibelius 2020.6/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Ingrid - 15 Sep 02:58PM Hide picture > Hello,> > Im trying to activate Sibelius on a PC but it says licenses exceeded. I've only just installed 7.1 on this PC its only used by one person in our school too.Hi,Please email me the system ID you're using so that I refresh your license. Thanks-- Ingrid Avid Customer Support ingrid.guce@avid.com Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by JoeyB - 03 Jan 06:21PM Hide picture Hello all, Is this thread still monitored? I am having the same issues as others above - I am trying to move Sibelius 7.5 from my old MacBook to a new one and when I try the offline activation (register activation on a webpage, download license.bin etc) it comes up with the following message:'Activation failed: Failed to process your request. Please contact an Avid Customer Representative'Ingrid - Hi - I have seen that you have refreshed peoples licenses above and I feel that this may also solve my problem. May I email you? Thanks! Back to top Allthreads Re: Sib. 7.5: Sibelius 7.5.1 Activation problem Posted by Robin Walker - 03 Jan 06:44PM Hide picture > I am trying to move Sibelius 7.5 from my old MacBook to a new one1. If the macOS on the "new MacBook" is Catalina or higher, then it is impossible to activate any Sibelius version 7.x. If you wish to continue using Sibelius on Catalina or higher, then you need to upgrade to the latest version of "Sibelius Ultimate".2. If the macOS on the "new MacBook" is Mojave or lower, then see: _US/how_to/How-to-manually-activate-SibeliusIf that fails, then "create a case" under "Account Support" at: -and-support/contact-audio-and-music-support-- Sibelius 2021.12/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book. Back to top Allthreads 2ff7e9595c
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